What is an Extended Warranty Program & Why do you need it?
Your compulsory car insurance protects you in case of an accident or theft, but will
not pay for car breakdowns. Adding an extended warranty plan gives you additional
protection against unexpected breakdowns and the cost and stress that comes with
them. With insurance plus Warranty Smart, you truly have total protection.
Why choose Warranty Smart?
✓ CREDIBLILITY - Warranty Smart is a pioneer in the car extended warranty industry,
first established in Malaysia since 2013 and has expanded its operations in Thailand
✓ INSURED – by a leading insurer, Pacific & Orient Insurance Co.Berhad (P&O).
✓ EXPERTISE – We have the largest network of technical expertise with over 182 panel
✓ CONVENIENCE – We allow OPEN SERVICE concept at any workshop, panel or nonpanel, 24hrs nationwide towing & fast claim approval.
What does warranty cover?
We have a variety of different plans available. At Warranty Smart, we practice
transparency to our users, hence coverage are also listed in our website for each
respective plan. You can choose the level of coverage or speak to our
knowledgeable sales representatives @1300 800 833 to help you select the plan that’s
right for your vehicle.
For existing members, please refer to your warranty policy for detailed components
What kinds of replacement parts will you put on my vehicle during a claim?
Warranty repairs will be made entirely at the discretion of Warranty Smart who
reserves the right to either repair/recondition damaged components, or to replace
damaged components with used, reconditioned or OEM parts.
However, if you intend to request for brand new original parts, you could
communicate to our claim adjuster before commencement of the claim job. Such
replacement is only possible if you agree to top up the difference between the cost
of a brand new part and that of a used/reconditioned/OEM part.
What do claim limits on the warranty plan mean?
Each type of warranty plan has its own respective claim limits.
For example, GOLD plan has limit of RM10,000 per claim, with total aggregate claims
up to RM50,000. This means RM10,000 is the maximum limit for each claim, and you
can have unlimited number of claims throughout your warranty period, as long as it is
within covered components & as long as your total claim limit of RM50,000 still has
available balance. Repetitive claims are also allowed on the same components.
Does Warranty Smart pay for Labor charges?
Absolutely. For all covered claims, we will take care both the costs of parts and labor
Which parts are NOT covered by warranty?
Generally, any part not listed under covered components of each type of warranty
plan will not be claimable. All extended warranty policies tend not to include wear &
tear items such as filters, spark plugs, fluids, brake pads, tyres etc.
Do I need to inspect my vehicle before purchasing?
Yes. We will provide a FREE inspection service on your vehicle for approval.
• For Klang Valley locations, you can make appointment for our door-to-door
• For outside Klang Valley locations, you can drive in to any of our authorized panel
workshop nearest to you!
How do I know if my vehicle is eligible to purchase the extended warranty plan?
Generally, Warranty Smart plans are eligible for vehicles up to 10 years of age from its
manufacture year & within 150,000kms odometer reading. If your vehicle is over 10
years from year make, or running more than 150,000kms, we will evaluate your
eligibility based on vehicle condition upon our inspection.
When does my coverage begin after purchase?
Your warranty commencement date & mileage will be stated on your warranty
policy. Unlike other extended warranty companies, we do not apply any cooling
period. This means you can claim almost immediately from the warranty start date
Is Towing provided when breakdown happens?
Yes. 24hrs Towing service is included in your warranty plan throughout West Malaysia.
Your vehicle will be towed to our nearest authorized panel, of which the fees incurred
will be free up to a limit of RM300. Any amount exceeding RM300 will be borne by
customers. You can enjoy unlimited number of towing trips throughout your valid
warranty period. (Towing hotline: 1300 80 1818)
How do I know if my car problem is claimable under warranty?
You can take your car to our nearest authorized panel for checking/diagnose and
such service is FREE! The panel will be in contact with our claims department to
determine if the fault is a covered item under your warranty plan.
How do I file for a claim?
At Warranty Smart, we strive for a no-hassle claim process. Simply call our claims
department @ +60182280133. A personalized claim advisor will walk you through the
Already at our authorized panel? The panel will determine the cause of failure & as
long as it is a covered component, it will be taken care for you!
Do I need to pay upfront for claim?
No. You do not need to pay for an approved claim. No waiting for reimbursements as
we get you back on the road fast! Once the repair is completed, we will pay the
panel workshop directly. You will only be responsible for any non-covered charges (if
How do I check the status of my claim?
You can call/whatsapp our claims department directly @ +60182280133 for instant
repair status update!
What happens when a part is not covered?
If the problem is not within your warranty plan coverage, we are still here to help you.
We will act as your liaison to the repair process, making recommendations, and
ensure you aren’t getting taken advantage of. We aren’t just selling you warranty, we
are fully backing you up!
If I file for a claim, will my premium increase the next time when I renew my warranty?
Absolutely No. No matter how many claims you file, your premium will not increase.
Likewise, no-claim-discount is also not available for all extended warranty plans.
Where can I take my car for service?
Warranty Smart adopts “OPEN SERVICE” concept for your convenience! You are
allowed to maintain all routine services at any of your own preferred workshop,
regardless it is our panel or non-panel.
Only checking of faults & claims on covered items must be performed at our
authorized panel workshops.
What responsibilities do I have to keep my warranty active?
• You need to maintain your routine services timely and keep proper records for all
the maintenance in your warranty service booklet (workshop stamps).
• Ensure safekeeping of your warranty service booklet. If your booklet is lost, please
report to us immediately for a replacement booklet at a charge of RM100. The
booklet is compulsory in the event of a claim.
• Do not misuse, neglect or modify your vehicle during your warranty period.
Can I transfer my warranty to new owner if I sell my car?
Definitely! Warranty stays with the vehicle regardless of change in ownership. This also
mean that your car warranty can add value to the selling of your used car.
Can I cancel my warranty?
Once your warranty plan is activated, it is non-refundable and non-transferable to